Privacy Policy

This Privacy Policy explains how Urban Buddha Ltd (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from urbanbuddhashop.co.uk (the “Site”), use our services, or communicate with us about them (together, the “Services”). In this Policy, “you” means anyone using our services, whether you’re browsing, buying, or interacting with us in any other way.

Please take a moment to read this Policy so you understand how we handle your information.

 

Updates to This Privacy Policy

From time to time, we may make changes to this Privacy Policy — for example, to reflect changes in our practices or for legal or operational reasons. When we do, we’ll update the “Last updated” date and post the new version on our Site. If required by law, we’ll let you know in other ways too.

What Information We Collect

The personal information we collect depends on how you interact with us. Here’s an overview:

Information you provide directly:

• Contact details: your name, address, phone number, email address.
  
• Order details: billing and shipping address, payment confirmation, phone number.
  
• Account details: username, password, security questions.
  
• Customer support: any info you share when contacting us.
  
  

Sometimes we need this information to offer certain features — if you choose not to share it, you may not be able to access all Services.

Information we collect automatically:
When you use our Site, we may gather details about how you interact with it (“Usage Data”) — for example, your IP address, device type, browser, and how you navigate the Site. We use cookies, pixels, and similar technologies to do this.

Information from third parties:
 We may get information about you from service providers who help us run our Site (like Shopify) or process payments. We may also get data from partners that support analytics, advertising, or other parts of our business.

How We Use Your Information

We use the information we collect for things like:

• Providing our Services: To process and ship your orders, manage your account, handle returns, and keep you updated about your purchases.
  
• Marketing: To send you promotional messages by email, SMS, or post (where allowed). You can opt out at any time.
  
• Improving and securing our Site: To understand how people use our Services, fix issues, enhance your experience, and detect or prevent fraud or other harmful activities.
  
• Legal obligations: To comply with laws, enforce our terms, or protect our business and users.
  
  

Where required by law (like the GDPR), we rely on appropriate legal grounds, such as performance of a contract, our legitimate interests, or your consent.

Cookies

Like many websites, we use cookies and similar tools to make our Site work, remember your preferences, run analytics, and personalise content and ads. To learn more about Shopify’s cookies (which power our store), visit Shopify’s Cookie Policy.

Most browsers let you manage cookie settings. Keep in mind that blocking cookies may affect how our Site works.

 

When We Share Your Information

We may share your information in these situations:

• With trusted vendors who provide services on our behalf (like payment processors, delivery companies, or cloud storage providers).
  
• With partners for advertising or business purposes, in line with their own privacy policies.
  
• When you give us permission — for example, when you connect through social media tools.
  
• Within our corporate group or affiliates, if applicable.
  
• To comply with the law, respond to legal requests, or protect our rights and users.
  
• If our business undergoes a merger, sale, or similar event.
  
  

We do not sell or share sensitive personal information without your consent.

Third-Party Links

Our Site may link to other websites we don’t control. We’re not responsible for their privacy practices, so we encourage you to read their policies too. Content you share on public or third-party platforms can be seen by others.

Children’s Privacy

Our Services aren’t designed for children, and we don’t knowingly collect data from anyone under 16. If you believe your child has shared information with us, please get in touch so we can remove it.

How We Keep Your Data Safe

We do our best to protect your information, but no system is 100% secure. We recommend that you choose strong passwords and keep your account details private.

We’ll only keep your information as long as needed to provide our Services, comply with the law, resolve disputes, or enforce our agreements.

Your Rights

Depending on where you live, you may have rights to:

• Access or know what information we hold about you.
  
• Correct or update your information.
  
• Ask us to delete your information.
  
• Request a copy of your data (data portability).
  
• Restrict or object to certain processing.
  
• Opt out of marketing communications.
  
• Withdraw consent where we rely on it.
  
• Appeal our decisions or lodge a complaint with a data protection authority.
  
  

We may need to verify your identity before processing some requests. You can also appoint someone to act on your behalf if local laws allow.

International Transfers

We may store or process your information outside your country of residence, including in countries that may have different data protection laws. Where needed, we’ll rely on safeguards like Standard Contractual Clauses or other approved mechanisms.

Contact Us

If you have any questions about this Privacy Policy, or want to exercise your rights, please reach out to us at info@urbanbuddhashop.co.uk

Unless we say otherwise, Urban Buddha Ltd is the data controller for your personal information.